Inter Personal Skill is skill or skills possessed by a person in relation to others, both in verbal and non verbal communication with the aim of development work optimally.
Interpersonal Skill someone reflected:
1. ability to communicate
2. Building a good relationship
3. ability to motivate
4. leadership skills
5. The ability to market yourself
6. the ability to negotiate
7. presentation capabilities
8. The ability to communicate in front of the public
9. Broadly speaking, the important point that must be understood in interpersonal skills are:
- Listen
- Provide feedback
- Persuade
- Managing conflict.
- Schematically by Stephen P. Robbins, 1989 described as follows : 18
1. Listen
Listening is the process of capturing the meaning of the sounds we hear, not just hear the noise, and eventually released again.
Active Vs Passive Listening
Passively listening, putting ourselves as the recorder (recorder). All the words entered into the memory (which is important and which are not), so we can not tell the difference. We remember what he said, but did not understand what it meant.
Active listening, requires us to be able to position itself as a party to convey the message (empathy). We have to concentrate and to understand fully the content of the proposed speaker. Four demands "active listening" namely:19
What is the importance of listening to us? Do we need to listen to the presentation of people or business partners? Do we need to listen to others who specifically talked to us about something? Do we benefit if we take our time to listen?
Reasons listen namely:
To understand and obtain information
The person who controls the information has a greater opportunity to really successfully, both personal and professional context dal, because, in the present era, controls the information means control over resources.
Analysis of the quality of information
Listen and get more information would improve the quality of the message yangditerima, completeness of data, and the ability to process information, so that the conclusions or analysis of a condition or state can be taken.
Build and maintain relationships
The reason for listening is to conduct interpersonal communication. Many surveys have shown that people who have the ability to listen effectively / well, have a deeper relationship baiik with each other, otherwise they are less able to hear will worsen the relationship, or at least not be able to build a better relationship (Kaufgmann, 1993).
Helping others
Must have the ability to listen in order to understand other oaring and, in turn, can help others. Some professions make listening skills as a must-have to be able to help clients, such professions as doctors, lawyers, psychologists, teachers or others. But not limited to professionals, everyone can also provide help for others, because it takes just the ability to listen well and effectively.
Provide feedback
Effective Listener
Eye contact.
Nod of the head and face express attentive.
Prevent movement or action that negative impression.
Ask questions.
Describe what you heard with your own words.
Avoid interruptions or cut the conversation.
Do not talk too much.
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ü) Eye Contact
How do you feel when you see people who are talking do not look at you, but look elsewhere ?. Like many others, you would interprets that the person may not be interested in what you are talking about. You listen with your ears, but others judge whether you listen or not, by looking at your eyes.
ü) nod and attentive Express your face
Effective listener deal of interest in what is being spoken of others by providing a "nonverbal".
Nodded, frowning, laughing when the speaker tried to humor, shifting posture toward the speaker, and so forth.
ü) Prevent actions or movements Memorable negative
When you are listening to the speech of others, do not too often viewed or glanced at the clock, play pencils, flipping pages in a book, or do something that is not related to the contents of the conversation. Such actions suggest that you are bored or not interested in what is being expressed by the speaker.
ü Ask Questions
Listeners who critically analyze what he listens to, and then ask questions that are relevant. This behavior gives confidence to the speaker that you are really listening.
ü) Describe what is heard with words - words